Purpose: To help Supervisors understand the purpose and benefits to the coaching mindset; effectively coach by developing a safe/trusting relationship with specialists which can help specialists assess the quality of their work; how lack of skills, confidence, motivation etc. are managed to address performance gaps.
Day 1 & 2 — Coaching (Frank Delano and Jill Shah)
As a result of this training, participants will be able to identify and discuss engagement, motivation and coaching skills as part of the essential capabilities of a Child Welfare supervisor.
- Engage in active listening, mutual problem solving, feedback, seeking ideas of others, building relationships all in order to achieve learning and development goals.
- Engage child welfare staff in change processes through motivational interviewing.
- Identify the core competencies of supervision and explain how these competencies and core concepts of supervision reflect excellent coaching strategies including six key skills for effective coaching.
- Identify the five benefits of including coaching in supervisory practice.
- Demonstrate key skills of coaching such as overcoming resistance, developing SMART goals, enhancing reflection and absorbing confrontation.
Day 3 — Managing Performance with Child Welfare Specialists
Purpose: To effectively manage specialists’ ability to effectively deliver high quality services to meet agency outcomes.
Participants will manage the performance of specialists within their units.
- Participants will set clear expectations and hold specialists accountable for performance.
- Participants will apply coaching skills to manage performance.