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Supervisor Academy — Module 2

Purpose: To help Supervisors understand the purpose and benefits to the coaching mindset; effectively coach by developing a safe/trusting relationship with specialists which can help specialists assess the quality of their work; how lack of skills, confidence, motivation etc. are managed to address performance gaps.

Day 1 & 2 — Coaching (Frank Delano and Jill Shah)


As a result of this training, participants will be able to identify and discuss engagement, motivation and coaching skills as part of the essential capabilities of a Child Welfare supervisor.

Practice Behaviors

  1. Engage in active listening, mutual problem solving, feedback, seeking ideas of others, building relationships all in order to achieve learning and development goals.
  2. Engage child welfare staff in change processes through motivational interviewing.
  3. Identify the core competencies of supervision and explain how these competencies and core concepts of supervision reflect excellent coaching strategies including six key skills for effective coaching.
  4. Identify the five benefits of including coaching in supervisory practice.
  5. Demonstrate key skills of coaching such as overcoming resistance, developing SMART goals, enhancing reflection and absorbing confrontation.

Day 3 — Managing Performance with Child Welfare Specialists

Purpose: To effectively manage specialists’ ability to effectively deliver high quality services to meet agency outcomes.


Participants will manage the performance of specialists within their units.

Practice Behaviors

  1. Participants will set clear expectations and hold specialists accountable for performance.
  2. Participants will apply coaching skills to manage performance.