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FAQ’s

Miscellaneous:

Who do I contact when I need help with my account?
  • If you are locked out of your account, please contact OMES 405-521-4357 or 1-866-521-2444
  • If you need assistance using the DHS Learning Management System, the LMS Help Desk is available from 8:00am to 5:00pm, Monday through Friday. The LMS Help Desk can be reached by phone at 405-325-6257 or by email at cpmhelp@ou.edu
What do I do in the event of inclement weather?
An email / call will be sent out notifying participants of any training that will be cancelled due to inclement weather. A notification will also be made of closures on the Home page once a decision to close has been made.
What should I wear to training?
Dress code is business attire / casual. Specialists are expected to dress professionally while attending training; no jeans, shorts, halter tops, t-shirts, tennis shoes, etc are to be worn while attending training. If specialists attend training on Fridays, the dress code does not change.
I have accessibility and special requirements, whom should I inform?
If any special requirements are needed, please contact the training coordinator at the time of enrollment into the training.
What do I do if I am interested in pursuing a Master’s degree in social work?
For details regarding the CW PEP program please go to http://socialwork.ou.edu/child-welfare-professional-enhancement-program . For more questions please contact Guy Willis at Guy.Willis@okdhs.org.
How does the OU Partnership work with Child Welfare?
OU-Center for Public Management provides training, research and consultant support for DHS staff, clients and community partners.
Americans with Disabilities Act (ADA)
If the CW Specialist has any special needs, please notify the Training Unit of any requests for accommodation as soon as the CW Specialist begins employment with OKDHS and prior to initiation of pre-CORE activities. For all other trainings, please notify the Training Unit of any requests for accommodation as soon as possible.

Training:

How will I know if I am registered for a training?
After you register for a training, you will receive an initial email confirming your enrollment status (registered or waitlisted).
How can I make sure I have been dropped from a training?
When dropping a training, you can check the LMS System for your status as “Withdrawn.”
What happens when I am waitlisted?
If you are waitlisted, keep the date open — you may be contacted last minute to attend the training. In the event your schedule changes and you are no longer available to attend, please withdraw from the training so the next person on the waitlist will have an opportunity to attend.
How will I receive notification a training has been cancelled?
An email notification will be sent out when a training has been cancelled. In the event it is a last minute cancellation due to inclement weather, a call will also be made regarding cancellation.
How can I find out about new trainings?
As new training curriculum is approved, it will be added to the list of available courses on the website. In addition, there are times when the Training Unit will send out an all CW Staff email to inform staff of new training curriculum.
Who can attend training?
Our trainings are primarily for employees within Child Welfare at the Oklahoma Department of Human Services. As space allows, other department and community partners are welcome to attend with prior approval by the DHS Training Unit Program Administrator.
Can I show up for a training without registering?

No, all participants must be enrolled for a training.
What happens if I arrive late?
You need to contact the coordinator to inform them you are running late. If you arrive later than 30 minutes you will be sent home and will not be allowed to attend the training.
What happens if I leave the training before it is finished?
  • Participants who do not attend the entire training are considered “incomplete.” We do not provide partial training credit for incomplete participants.
  • In some cases, incomplete participants can receive credit for the training by making prior arrangements with the trainer or training coordinator to attend another class or complete makeup assignments.
Who will receive a “NO SHOW” for training?
  • Any specialist who does not withdraw from training within 24 hours prior to training. Supervisors should contact training coordinator a minimum of 24 hours prior to training. When emergencies arise, it is expected that the supervisor notify the coordinator ASAP.
  • An email will be sent to the participant and the supervisor for anyone considered a No Show.
What is the protocol for observing a training?
An observer will not be enrolled in the course, as it deletes availability for the class. You will be informed of your “enrollment” via the coordinator and you will receive credit for attending after you have observed the course and completed any related post course surveys. In some cases, you may be requested to complete both pre and posttests, but not in all cases. The coordinator will let you know what is required of you the day of training.

Core

Why do I need to recertify? What is the Reinstatement Protocol?
  • Reinstatement requirements vary based on length of time absent from Child Welfare Services and Certification Status (HOT Tested, Provisional Certification, etc.). Depending on how long you were gone, practice and policy may have changed. Recertification ensures you are able to perform the requirements of your program.

Course Trainings

Pre and Post Tests – Who needs to take?
  • All participants are required to take both pre and post tests for courses they are attending. There are few exceptions and if you meet the criteria for those exceptions, you will be notified ahead of the training and will be instructed on your status.

Mentor Certification

What is the Mentor Certification Process?
  • Specialists who are a CWS 3 and are tasked with mentoring lower level child welfare specialists are required to participate in Mentor Certification
  • Mentor Certification consists of 4 different trainings that will assist CWS 3s in improving their motivational interviewing and coaching skills, to enhance their ability to mentor lower level child welfare specialists. These trainings are taken in order and include: CW 3032 > Introduction to Mentoring Basics (online) > CW 3300 > CW 3444 > CW 3445 (testing)

Supervisors

Who is required to enroll in Supervisor Academy?
  • All new Child Welfare Supervisors are required to enroll in Supervisor Academy. If someone is hired as a supervisor that previously attended Supervisor Academy and has been out of supervision for more than a year, they are also required to enroll in Supervisor Academy.
How do I enroll in Supervisor Academy?
  • An email enrollment link to the Supervisor Academy Coordinator can be found on the CW 4550 information details page.